ECSU
Facilities Work Requests
Emergency Repairs
Facilities Management personnel are
available during normal work hours, and by recall after hours, to respond
to emergency situations. Emergencies that will be responded to include:
-
No heat or hot water.
-
Sewer or water back-ups or leaks.
-
Electrical power failure or repeated
surges.
-
Broken pipes.
-
Equipment failures that would present
an immediate danger to buildings or other campus property.
-
Any other problem that would directly
endanger our students, visitors, faculty or staff members.
In case of emergencies, notify Facilities
Management immediately by phone at Extension 3258 (during normal work hours).
Outside normal work hours, notify Campus Police at Extension 3266.
Submit a written work request as a follow up.
Routine Maintenance
Physical Plant Maintenance services
are those for which the department receives a budget allocation from the
UNC system, and are rendered by Facilities Management without charging
other campus budgets. In addition to general housekeeping duties,
these services include:
-
Repairs and preventive maintenance
services to buildings, associated structures, and equipment which have
been designated as permanent parts of the campus proper;
-
General maintenance of walkways, streets,
grounds, including landscaping, trash removal, outdoor lighting, etc..
-
Operational maintenance of basic campus
utilities - heating/air conditioning units, electrical wiring, plumbing
fixtures, etc. - that are not particular to specialized departmental requirements
or activities. (Note: for this purpose, telephone service is not
considered a utility. All telephone repairs or requests should be
directed to the Office of Telecommunications, extension 3319.)
Examples of routine maintenance jobs
include servicing or repairing:
-
broken window panes
-
defective light bulbs or fluorescent
tubes
-
damaged classroom chairs and desks
-
malfunctioning sinks, commodes, water
fountains
-
damaged or missing ceiling and floor
tiles
-
malfunctioning air conditioning and
heating systems
-
fire alarms and smoke detectors
Work Request forms for routine maintenance
jobs must include:
1. A description
of the problem and repair needed.
2. The
exact location of the problem.
3. A point
of contact for the repair technician.
4. Signatures
of both the person making the request and the area or building supervisor.
Completed forms should be forwarded
to Facilities Management by mail or facsimile (335-3338).
Individual Departmental Support Service
Facilities Management does not receive any budget allocation for providing
skilled support to individual departments; therefore, departments requiring
specialized alterations or services must reimburse Facilities Management
for labor and material costs. In some instances it may prove cost
effective to contract some work to off-campus vendors, but in all cases,
arrangements
for any type of alterations, additions, or structural modifcation - regardless
of size - must be made through the Facilities Management Division.
Some examples of Individual Departmental Support Services are:
-
Minor alterations to officeor classroom areas, i.e. construction of partitions,
installation of additional electrical outlets, painting (at a time other
than provided for during routine maintenance painting), rearranging furniture,
moving departmental supplies, etc..
-
Installation (or removal) of specialized equipment such as laboratory sinks,
venetian blinds, lighting fixtures, shelving units, cabinets, etc..
-
Repairs to departmental office furniture
-
Set-ups for department sponsored events
-
Issuance of replacement keys, changing of locks, etc..
Actual costs for departmental support
services are calculated for each job and charged back to departmental budgets.
Work request forms must include:
1. A detailed descriptrion of the work required;
(on major job requests involving renovations,
construction, or modifcations
of spaces, a rough sketch should be attached, delineating the
approximate layout
and measurements.)
2. The exact location of the work to be performed;
3. The name of the "Contact Person".
4. Departmental accounting code; and
5. Signatures from the person requesting the
work, the department head and/or supervisor, and,
if applicable, the
Division head authorizing the funds.
The work request, with accompanying sketch, should be forwarded to
the Facilities Management office via the University Controller's Office
(for certification of "funds available").
Capital
Project Coordination
Facilities Management also oversees
and coordinates all capital projects for the University, including both
new construction and repair/renovation projects. For each project, persons
from Facilities Management's Planning, Design, and Construction Department
will:
-
Identify repair and renovation projects
necessary to sustain the physical plant
-
Identify and quantify University needs
for new construction
-
Select designers for capital projects
-
Coordinate the interaction between
designers and end-users of the facilites
-
Review design efforts, coordinating
with the Office of State Constrcuction as appropriate
-
Assist in the preparation of bid documents
-
Along with the designer, ensure contractor
compliance with construction documents
-
Evaluate and recommend disposition
of change orders
-
Coordinate final occupancy of buildings
Getting the Job Done.......
All job requests to Facilities Management
must be well defined and made in writing on a "Work Request" form which may be
mailed or faxed to the department. Except for emergencies, job requests
will not be accepted over the telephone or started prior to receipt of the completed
Work Request form.
Special Requests
Key and Lock Changes
Work Requests for lock changes or keys must be accompanied by an approved "Key
Request" form which can be downloaded by clicking here.
Set-ups for University Programs
Completed Work Reques forms for special program set-ups must be in Facilities
Management at least five working days in advance of the event. For
any major evolution (Homecoming, Commencement, VikingFest, etc.) be sure
to include persons from Facilities Management in all planning efforts from
the start.
Relocation of Furniture or Equipment
Requests for moving furniture and equipment to another location must be accompanied
by a "Notice of Disposal or Change in Location of Fixed Asset" form. This
form may be downloaded by clicking here.
Work Scheduling
Work Requests will be processed as quickly as possible, and prioritized
according to need, available personnel, and complexity. Emergencies
will take the highest priority. Thereafter, work will be scheduled
as soon as possible.
It is important that requests for routine set-ups, moving of furniture,
etc. be submitted well in advance. Facilities Management may not
be able to interrupt ongoing work to respond to a last minute routine request.
Return
to Facilities Main Page
Go
to Business and Finance Home Page
Go to ECSU's Home Page