Technology Support

Technology Support


As the School of Education and Psychology grows in enrollment and depth of programs, there continues to be increased demand on technology resources and support in and out of the classroom. Within most of the classrooms, communication technologies - textual, graphical, audio, and video - are being used to support learning activities that bring together students who are within and outside of the campus borders.

The use of personal computers within the classroom as a part of the learning process has increased as networking capabilities have increased.  Media is more often available in digital format only. Students more actively pursue information as the continuum progresses from a teaching to a learner-centered environment. 

Quite a bit of technical support is needed in the SOEP where most faculty, staff and students are using technology. At least five kinds of technical assistance are necessary:

  • Helping in planning for technology uses and acquisitions. 
  • Providing training in how to use new hardware and software. 
  • Providing demonstrations and advice on how to incorporate technology into instruction. 
  • Providing on-demand help when software problems or hardware failures arise. 
  • Performing low-level maintenance on electronic equipment.

My goal is to provide the highest level of support possible in reference to the SOEP's faculty, staff, and students' technology needs.   In order to accomplish this, support is needed from faculty and staff in regards to following "helpdesk procedures" and most importantly to request support or assistance well in advance and not the day of. In addition, I request that software and hardware problems be reported as soon as possible. (Problems such as; Broken keyboards, nonfunctioning mouse, projector malfunctions, "jammed" or "broken" jump drives found in USB ports, lost connectivity, DVD or CDs jammed in drives, etc. Software needs or updated software needed.  How is one to know if equipment is not working; if not reported?

Classroom Technology Support

The classroom equipment varies from room to room.  If you are unsure how to operate the equipment in a particular classroom, please request assistance in advance on how to use the equipment 

What do I do if I need help?
Please email a detailed explanation of technology support that is needed. If you are in the classroom and need immediate assistance, call me. 

What are the hours of operation for support?
Monday, Tuesday, Wednesday, Friday: 8:30 a.m. - 4:30 p.m.
Thursday: 8:30 a.m. - 7:00 p.m.
NOTE: Hours may change/vary during summer school and breaks

Is there wireless connectivity in the classrooms?