FSA Student Loan Ombudsman contact information


The Ombudsman Group is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans. In order to reach the Ombudsman Group please use following information:

Via on-line assistance: http://studentaid.gov/repay-loans/disputes/prepare  

Via telephone:  877-557-2575

Via fax:           202-275-0549

Via mail:      U. S. Department of Education
                      FSA Ombudsman Group
                      830 First Street, N. E., Mail Stop 5144
                      Washington, D.C. 20202-5144