IT CLIENT SERVICES


BOMGAR

Bomgar allows IT Services staff to more efficiently resolve issues by connecting to computers via the University network and using their mouse and keyboard to operate those computers remotely.  Having the Bomgar button on your desktop allows IT Services staff to assist you with your permission.  

Standard Desktop Support

ITCS provides a suite of services in support of computers and software used by faculty and staff. Maintaining a secure computing environment is a priority of Standard Desktop Support.

When you purchase a new DIT approved computer, we have your computer configured as a campus standard computer. We configure Windows PC and Mac computers with a current operating system, applications, accounts, and settings. This provides a standard, consistent, secure computing environment for you to use. When moving from an old computer to a new computer we migrate your files, data, and settings.

Computer Repairs

The type of service and computer repairs performed will depend on the nature of the issue, whether or not the device is ECSU-owned or personally-owned, and whether or not the device is still under manufacturer's or extended warranty. ECSU DIT does NOT service personal computers and devices! Faculty, professional staff who require hardware repairs for a personal computer or device should contact the vendor (such as Dell or Lenovo) or visit the Apple Store (for Macs and iOS devices) if the warranty is still in effect.

Standard Configurations

Compliance with these standards ensures your computers and software will be supported by the ITCS Support Center.

 Supported PC Operating Systems

Windows

  • Windows 10
  • Windows 7

Mac OS X

  • macOS Sierra (10.12)
  • OS X El Capitan (10.11)
  • OS X Yosemite (10.10)
  • OS X Mavericks (10.9)

Supported Software

Office Suite

  • Microsoft Office 2016 (Windows, Mac)
  • Microsoft Office 2007, 2010, 2013 (Windows)
  • Microsoft Office 2011 (Mac)

Email & Calendar Clients

  • Microsoft Outlook (Windows, Mac)
  • Thunderbird (Windows, Mac)
  • Apple Mail (Mac)

Web Browsers

  • Internet Explorer 11 (Windows)
  • Firefox (Windows, Mac)
  • Safari (Mac)
  • Chrome (Windows, Mac)

Desktop Security for University-Owned Computers

  • Sophos Anti-Virus (Windows, Mac)

Desktop Security for Student-Owned Computers

  • Microsoft Security Essentials/Windows Defender (Windows)

Campus Business System Support

  • Java Runtime Environment
  • PuTTY
  • SBSS

PDF

  • Adobe Acrobat DC (Windows, Mac)
  • Adobe Acrobat Standard/Professional XI (Windows, Mac)
  • Adobe Reader XI (Windows, Mac)