Information Technology Services

Services & Support

Information Technology Flow Chart Academic Computing Client Services Network Services CIO

Information Technology Support & Services

The Division of Information Technology (IT) consists of three distinct functional areas: Administrative Computing, Client Services, and Network Services. Among the duties, IT provides technical support for all institutionally-owned computer systems, provide support to faculty and staff for their technology environment including offices and classrooms, provide quality administrative operations, oversee the ongoing monitoring and maintenance of the campus network and its constituent parts, as well as to enhance the overall technical and learning environment of the University.

Information Technology

  • Application Administration Support (i.e. FootPrints, Mosaic)
  • Disaster Recovery Support
  • IT Audit Security Support
  • Password Modification (i.e. Banner (INB), RACF ID)
  • Security & Audit Compliance Support
  • Technology Training Support
  • Website Services

IT Administrative Computing

  • Application Server Administration Support
  • Banner Administration & Support
  • Data Reporting & Analysis
  • Database Administration
  • Password Modification (i.e. INB, WebFOCUS)

IT Client Services

  • Computer Lab Support
  • Hardware/Software Support
  • IT Rooms/Equipment Reservation
  • Price Quotes/Purchasing Support

IT Network Services

  • Email/Domain Account Support
  • Data Centers
  • Network Cabling/Management Support
  • Network Security Support
  • Network/Server Support
  • Password Modification (i.e. Email/Domain, Voicemail, VPN)
  • Server Administration & Maintenance
  • Telephone/Voicemail Support
  • Wireless Network Support