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Service Desk

Information Technology

The IT Service Desk is your single point of contact for resolving computing problems remotely, answering questions, and ultimately connecting you with the right IT expert so your needs are met as quickly as possible.

Support Options

Submit an IT Ticket Request via Email

IT Ticket requests are submitted via email to the IT Service Desk (helpdesk@ecsu.edu). The request will be logged immediately and you will receive an IT Ticket number. Failure to follow the instructions completely will delay processing your request.

  1. Open an Email Client (i.e. MS Outlook on Desktop or MS Outlook Web Access).
  2. In the To: line, type helpdesk@ecsu.edu.
  3. In the Subject: line, type a Brief Summary of the Problem (ex.: Printer will not print, Unable to log into Email, Voice Mail indicator light not working).
  4. In the Body of the Message, type specific information:
    • Requestor’s name,
    • Extension,
    • Location (Room # & Building), and
    • Detailed description of the request:
      • Hardware/Software (Computer continues to freeze; Microsoft Word will not open),
      • Network (Reset Email/Domain Password),
      • Quote (Computer, Printer, Scanner),
      • Telephone (Handset does not work, purchase a telephone), or
      • Website (Webpage updates - see Web Standards).
  5. Send the Email message. (Note: An IT Agent will contact you to schedule the request. IT Ticket requests will be prioritized by the severity of the problem.)

Submit an IT Ticket Request via Phone

  1. Call the IT Service Desk at (252) 335-3532 between 8:00am - 5:00pm.
  2. Provide the following information:
    • Requestor’s name,
    • Extension,
    • Location (Room # & Building), and
    • Detailed description of the request.

Helpful Tips for Better Service

  • Document any error messages that occur during the problem.
  • Be sure to capture your IT Ticket number and the name of the technician who assisted you with the request.
  • Backup any files you store on your hard drive to an alternate data source such as a CD, DVD, or USB drive.

Deliver & Receive Equipment to ITC for an IT Ticket Request

The requestor has an option to call extension 3532 with reference to the IT Ticket number and schedule an appointment to deliver equipment that needs repaired or setup. This process ensures the service request and a person will be available at the specified time.