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Elizabeth City State University
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Elizabeth City State University

End-User Support Services

IT Client Services is responsible for desktop computer support for the university community. Desktop support includes all faculty, staff, and lab computers, printers, and other peripherals owned by the University. Limited support is provided for student-owned hardware and software. The department offers a full complement of helpdesk support services, including evaluating, ordering, maintenance, and inventory tracking of software and hardware, email, and web services, as well as computing labs. In addition, it offers short-term reservations and loaning of laptops, projectors, and a fully equipped training facility. It also assists students in obtaining and maintaining a connection to the campus wireless network; however it does not support personal wireless access points.

All departments are located in the Information Technology Center (ITC), a two story, L-shaped building which houses office spaces for the Chief Information Officer, Network Services, IT Client Services, Administrative Computing, Distance Education, and Interactive Video Services. The facility has five computer labs which are also used for instructional purposes, a faculty Demonstration and Discovery lab, a lecture hall with ceiling mounted projection integrated with a computer, VCR, and DVD player, computer operations room, student lounge, a video conference room and two tele-classrooms. The labs provide access to state-of-the-art technologies that allow users to complete tasks such as Internet assignments, word processing, database, spreadsheets, multimedia presentations, scanning, programming, and web applications. In addition to the computer labs and classrooms, the department maintains laptops, LCD projectors, and a digital camera that can be checked out by the faculty and staff.

E-mail accounts are automatically created each semester for all students who officially register. Freshmen accounts are distributed at New Student Orientation. In addition to the labs in the ITC, there are currently 26 other computer labs and eight fully-functional videoconferencing centers located in departments across the campus. Most of these facilities provide discipline-specific resources that allow students to utilize applications relative to their major.