Military Affiliated Students Complaint Process

Military Affiliated Students

Complaint Process


A student who participates in the Military Tuition Assistance Program (TA) or is a Military Spouse Career Advancement Accounts Scholarship recipient, at Elizabeth City State University may submit a complaint through the Department of Defense – Postsecondary Education Complaint System. This process is for students who find that ECSU failed to follow the Principles of Excellence.  The system was created to provide these military affiliated students the ability to report misleading or unfair actions by institutions.  Examples of the types of educational related complaints that may be reviewed by the Department of Defense include, quality of education, financial issues, recruiting and marketing practices, refund or collection issues, and others as you may review on the Department of Defense Military One Source website for the Postsecondary Education Complaint System.
Upon receipt of a student complaint, the Department of Defense representative will work with the student’s institution and provide the student with a response to the complaint.  The student will receive a response to the complaint. A military affiliated student who is receiving Veterans Affairs (VA) education benefits, may need to submit a complaint to the Department of Veterans Affairs (VA).  Those students receiving assistance through Montgomery or Post 9/11 GI Bill may submit their complaint to the VA that will review the complaint and seek response to the student’s complaint by ECSU.  Elizabeth City State University will review and communicate with the student, with a response to the complaint.  The VA will communicate with the student to learn if Elizabeth City State University’s response is satisfactory, but they have indicated the communication will be for tracking purposes only.
For more information, please contact:
Timothy Freeman, Director
500 Griffin Hall 
704 Weeksville Road, Elizabeth City, NC 27909
Phone: (252) 335-3774
Fax: (252) 335-3541
Hours: Monday-Friday, 8:30 a.m.-5 p.m.
Trina Gregory, University Program Specialist
Distance Education
Elizabeth City State University 
Campus Box 924
1704 Weeksville Road
Elizabeth City, NC 27909
Toll-Free: (877) 432-7662 
Fax: 252-335-3426