Student Complaint and Grievance Process
Student grievances against Elizabeth City State University, including claims that their rights under law or university policy have been violated, may be resolved by a two-step process.
Step 1 – All Students (Excluding Military Affiliated Students):
The initial responsibility for the complaint resides with the institution. Thus, your
first step as a student, regardless of location, is to follow Elizabeth City State University Student Grievance Procedures. Student complaints and grievances can be submitted by using the ECSU Fillable Complaint Form.
Contact Information for Student Complaints and Grievance Process
Mrs. Dana Poole
Interim Executive Director of Student Success and Retention
Dr. Trina Gregory
University Program Specialist
Contact information relating to non-academic grievances can be found on the Safe ECSU website. (For Nature of Report, select Other).
Step 2 – Your Location Determines Your Next Step:
- Most Out-of-State Students: If your complaint is not resolved at the institutional level (Step 1), then out-of-state students residing in NC-SARA (National Council for State Authorization Reciprocity Agreement) states, which includes all states except California, may submit complaints to SARA-North Carolina. SARA-North Carolina operates under NCSEAA (North Carolina State Education Assistance Authority). Access the Complaint Form at SARA-North Carolina Student Complaint Process web page.
- Contact Information for NCSEAA c/o SARA North Carolina:
P.O. Box 41349
Raleigh, NC 27629
Toll free: 855.SARA.1.NC (727.2162)
Local: 919.549.8614, ext. 4667
Although students are required to file their complaints with SARA-NC, students can
also submit a complaint to their home state as well. Students who reside in California
must file a complaint against the institution in their home state of California.
Students living outside of North Carolina, also have the right to file a complaint
in their home state as well. If you wish to file a complaint in your home state regarding
an institutional complaint, please view your State and agency Contacts.
- North Carolina Residents: If your complaint is not resolved at the institutional level (Step 1), then you may refer your complaint to the North Carolina Post-Secondary Education Complaint Process of the Licensure Division of the University of North Carolina System Office. The policy is at Student Complaint Policy (PDF); the complaint form is at Student Complaint Form (PDF).
- Contact Information for North Carolina Post Secondary Education Complaints:
North Carolina Post Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688