Password Reset Process

Self Service Password Reset Portal

ECSU students and employees can now manage their passwords through the new Self Service Password Reset Portal!  Follow the 5 easy steps below to reset your password at any time.

Step 1

Go to and enter your User ID in the field provided. Click SUBMIT to continue.

Screen capture of ECSU Password Reset Portal

Step 2

Verify your identity by clicking on the radio button of the directory that applies to you and enter your current password in the field provided.

Screen capture of directory selection


Click SUBMIT and you will be presented with a Welcome window.

Screen capture of Welcome window

Step 3

Click CLOSE and proceed to set up 4 secret questions and answers for future identity verification.  

Screen capture of Secret Questions Setup page


Screen capture of Submit button

Step 4

Now you can choose to change your security questions or password.  Select the appropriate radio button and click NEXT.

Screen capture of radio buttons

Step 5

Enter a new password in the fields provided.  Take note of the Password Rules to create an acceptable secure password.   

Screen capture of New Password field 

Screen capture of Password Rules

Wait a moment for the password to update.  You will see a window notifying you that your password was successfully reset.  

Screen capture of Successful Reset window